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Our Commitment | CBM

Our Commitment

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At CBM, our first priority is to build trust with our customers. And trust is built by keeping your promises. With every contract we sign, we give our personal commitment to uphold these five key principles of customer service:

#1 We’ll Train Thoroughly

We give our cleaning teams all the tools and training they need in order to keep your building looking its best. And we don’t leave anything to chance! We continue to train, so that our people understand exactly what’s expected of them on a nightly basis.

#2 We’ll Supervise

Regularly scheduled inspections are critical to keeping a good cleaning program on track and running smoothly. That’s why we take great pains to check behind our cleaning crews–so that you won’t have to!

#3 We’ll Communicate

In business, communication is everything! And this is especially true when it comes to cleaning. A cleaning team can’t fix a problem they don’t know about. At CBM, we go out of our way to set up clear lines of communication, so that there’s no confusion about what’s expected.

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#4 We’ll Innovate

We’re constantly on the look out for new and better ways to serve our clients. Because the better we get, the better you’ll like us!

#5 We’ll Work Harder

As a company, you work hard every day to establish yourself as an industry leader, and you shouldn’t expect any less from your cleaning service. Solid business reputations don’t come easy–and they don’t happen by accident. It takes diligence, commitment, and integrity to rise above your competition. At CBM, we promise to work hard to gain your trust–and even harder to keep it!